J.Hilburn Technology
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Recent activity by J.Hilburn Technology-
How do i reprint a return label?
In Green Room select My Orders/Manage Returns & Remakes/Click Re-Print Label for Shipping Label you want to print.
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How do I send a return label to my Client again?
In Green Room select My Orders/Manage Returns & Remakes/ Click Re-Print Label for the Order you want/Save the Return Label and email to Client with attached return label you saved.
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why am i not showing up on Stylist Locator on .com?
You must meet the following qualifications to be a result in the Stylist Locator. TTM $3k+ A profile picture that is at least 150px x 150px that shows your face. Here is a link to the Newsroom ...
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Why is Green Room saying the email address is already in use when I’m trying to add a new Client Profile?
The email address is already in use on another profile in Green Room. Please reach out to Stylist Care at stylistcare@jhilburn.com to see if Client is assigned to an active Stylist. If the Clien...
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When do we get paid/commission payout frequency?
Commissions are calculated on the calendar month and paid out monthly. Commissions are direct deposited by the 15th of the following month.
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What is the Order Submission Deadline to have it count for the current month?
All orders must be submitted by 11:59 p.m. EST on the final day of the given month to be included in that month for commission purposes.
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What is our return policy?
If you are not satisfied with your product, please call 866-789-5381 or email customerservice@jhilburn.com for assistance with a return. We are happy to accept returns of shirts that have been lau...
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What is the Fast Pass time frame and pricing?
There are two options for Fast Pass for each product category; Rush and Extreme Rush. Each option includes expedited production and upgraded shipping. The business days below are the total number...
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How many items can be rushed in an order?
Only 1 item per product category, per order. For example, if your Client wants to order 3 suits and 2 shirts, only 1 suit and 1 shirt from that order are eligible for the Fast Pass option.
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Is there a limit to how many Fast Pass orders can be requested?
Our factories will accept up to 5 Fast Pass requests per product category per day. If all Fast Pass openings have been filled for the day, the Fast Pass selection will not be available at checkou...