What is our return policy? – J.Hilburn

If you are not satisfied with your product, please call 866-789-5381 or email

customerservice@jhilburn.com for assistance with a return. We are happy to accept

returns of shirts that have been laundered once or twice. It is encouraged to launder a

shirt so that you can better evaluate the fit. However, J.Hilburn is unable to accept

returns on Custom Garments that have been altered, damaged or show signs of

excessive wear.

All requests for returns need to be made within 90 days from the item ship date.
Refunds can only be issued to the original payment method.
Processing time for refunds is 7-10 business days after the garment has been received in our warehouse.
Once your return is received and processed (usually within 48 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card. Some credit card companies take up to five (5) business days to post that credit to your account.
If a garment is returned for J.Hilburn Credits, J.Hilburn Credits will expire 1 year from issuance.
JH Credits cannot be redeemed for cash.