You either processed a return for JH Credits or a refund was issued. If you go into Green Room/My Team/My Commission to see your current month commissions/Click on the Clawback dollar amount in red to see each clawback.
If you want to see which Client the clawback came from you will review under My Team/Volume Reports/Totally PV-Q Dollar Amount for current month. This will show every sale and clawback (return). The clawback will appear in red with Client Name and Client Id being correct the Order Number is not the Green Room Order Number, but all other information is Green Room accurate.
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